FAQ

Approximate delivery times according to the Royal Mail website are: 2nd Class delivery aim: two to three working days including Saturdays Tracked48 delivery aim: within 2 days Please note that "working days" do not include weekends or holidays. These times do NOT include our processing times. These are approx. from the date your dispatch email is sent. We are currently UK-only shipping, however this may change in the future!

Shipping depends on the weight and size of your order. You can check the shipping cost when checking out before completing the order.

Current processing times for all orders: 1-2 weeks.

Unfortunately, if your order has been sent with standard shipping (without tracking), and you believe it to be lost, there is limited things we can do to recover the missing item. We will of course do everything in our power to solve the issue! If your item has not arrived to you after the following time, please get in touch: UK orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 2 weeks). IMPORTANT: We are unable to make a lost items claim with Royal Mail until the weeks stated above and so there would be nothing we could do until then. You can get in touch before these dates if you would like to, however we cannot claim your items as lost until the above times have passed, so it will unfortunately be a case of waiting it out.

Unfortunately there are a few different reasons this could happen. All items are dropped off at the post office. If they have been damaged on their way to you, please do get in touch with photos of the damaged items as well as the packaging. We will do what we can to help sort the issue, and if needed, will get in touch with Royal Mail from our end, and photos will speed up this process and be more likely to get a positive outcome from them.

Tracking your order is an optional add-on you can choose at checkout. If you choose standard shipping your order will not come with any tracking information, and once the order has been taken to the post office there is no way of finding out where your order is. If you choose a tracking option, your tracking number will be sent to you when you receive the dispatch notification.

We will accept cancellations of any orders placed, so long as it is within 24 hours, has not already been labelled ready to be shipped out, and is NOT a personalised order. Once these 24 hours have passed, the order cannot be cancelled. Once we begin creating your items, we can no longer accept cancellations. We do not accept returns or exchanges on our items. If you have any issues with your items of any kind please contact me.

If you have placed multiple orders and would like to see if combining them together is an option, please get in touch with us with your name and both order numbers as soon as you can as there is always a chance that your order has already been packaged and shipping has been paid for. For protection purposes, we will not combine multiple orders without a written request from yourself. If you do decide you would like to combine orders, we will refund any excess shipping costs as we fulfill your orders.